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Privacy policy

Last updated 29 September 2026

Vangoo Privacy Policy
Last updated: 29th September 2029

1. Introduction

This privacy policy explains how Vangoo collects, uses, and protects personal information when you use our website at vangoo.com and our trade marketplace services.

Vangoo is a trade-only marketplace for commercial vehicles. Our services are intended for businesses, including trade buyers and fleet operators. This policy applies to the personal information we hold about the individuals we deal with, including the representatives of those businesses.

For the purposes of UK data protection law, the data controller is Vangoo Limited, a company registered in England and Wales with company number 15483882 and registered office at Staunton Lane, Whitchurch, Bristol, BS14 0QL. Where this policy refers to “Vangoo”, “we”, “us”, or “our”, it means this company.

If you have any questions about this policy or about how we handle your information, you can contact us using the details in section 12.

2. The information we collect

We collect and process the following categories of personal information.

Information you give us. When you register for an account, enquire about a vehicle or otherwise contact us, you may provide your name, business name, job title, business email address, telephone number, and details of the business you represent. To confirm that you qualify for trade access, we may also collect business registration details such as a company number or VAT number.

Information we collect automatically. When you use our website, we collect technical information about your device and visit, including your IP address, browser type, operating system, the pages you view, and the dates and times of your visits. We collect some of this information using cookies and similar technologies, which are explained in section 5.

Information from other sources. We may receive information about you or your business from third parties, including credit reference and fraud prevention agencies, business information providers, and publicly available sources such as Companies House. We use this to verify trade status, assess risk, and prevent fraud.

We do not knowingly collect special category data, such as information about health or ethnicity, through our services. Please do not provide such information to us unless we specifically ask for it.

3. How we use your information and our lawful basis

We use your personal information for the purposes set out below, relying on the lawful bases shown for each.

To set up and manage your account and provide our marketplace services. Lawful basis: performance of a contract with you, or taking steps at your request to enter into a contract.

To verify that you or the business you represent qualify for trade access. Lawful basis: our legitimate interests in operating a trade-only marketplace and protecting it from misuse.

To process transactions, including the buying and selling of vehicles through our service. Lawful basis: performance of a contract.

To prevent and detect fraud, protect the security of our service, and manage risk. Lawful basis: our legitimate interests in protecting our business and our users, and compliance with our legal obligations.

To send you service messages about your account, transactions, and changes to our service. Lawful basis: performance of a contract, and our legitimate interests in keeping you informed.

To send you marketing about our products, services, and stock, where we are permitted to do so. Lawful basis: our legitimate interests in promoting our business, or your consent where required. You can opt out at any time (see section 4).

To keep accounting and tax records and to comply with our legal and regulatory obligations. Lawful basis: compliance with a legal obligation.

To understand how our website and services are used and to improve them. Lawful basis: our legitimate interests in developing our service, or your consent for non-essential analytics cookies.

Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights and freedoms, and we have concluded that they are not. You can ask us for more information about this assessment using the contact details in section 12.

4. Marketing

We may use your business contact details to send you information about Vangoo products, services, and stock that we think will be relevant to your business. We will only do this where we are permitted under data protection and electronic marketing law.

You can ask us to stop sending you marketing at any time by following the unsubscribe link in any marketing email or by contacting us using the details in section 12. Opting out of marketing will not stop us sending you service messages that relate to your account or transactions.

5. Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how the site is used. For further information on our cookie policy please use this link www.vangoo.com/cookie-policy. You can manage non-essential cookies through your browser settings and through any cookie controls provided on the site.

6. Who we share your information with

We do not sell your personal information. We share it only in the following circumstances.

With service providers who process information on our behalf, including our website hosting and infrastructure providers, content management and database providers, email and communications providers, analytics providers, and professional advisers. These providers act on our instructions and are bound by contract to keep your information secure and to use it only for the purposes we specify.

With credit reference, fraud prevention, and business information providers, for the purposes of verifying trade status and managing risk.

With regulators, law enforcement, and other authorities where we are required to do so by law, or where disclosure is necessary to protect our rights, our users, or the public.

With a buyer or successor in the event that we sell or reorganise our business, in which case your information may be transferred as part of that transaction.

7. International transfers

Some of our service providers are based outside the United Kingdom. Where we transfer your personal information outside the UK, we make sure that it is protected by appropriate safeguards, such as a finding of adequacy by the UK government or the use of approved contractual terms, for example the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for more information about these safeguards using the contact details in section 12.

8. How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out in this policy. The length of time depends on the type of information and why we hold it.

In general, we keep account and relationship information for as long as you have an account with us and for a reasonable period afterwards. We keep records relating to transactions and our accounting and tax obligations for six years. We keep information held for fraud prevention for as long as is necessary for that purpose. When we no longer need your information, we will delete it securely or anonymise it.

9. How we protect your information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include access controls, encryption where appropriate, and ongoing review of our security practices. No method of transmission or storage is completely secure, but we take steps to reduce the risks and to respond to any incidents.

10. Your rights

Under UK data protection law you have a number of rights in relation to your personal information. These include the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is inaccurate or incomplete
  • ask us to delete your information in certain circumstances
  • ask us to restrict how we use your information in certain circumstances
  • object to our use of your information where we rely on legitimate interests, and to object to direct marketing at any time
  • ask us to transfer certain information to you or another provider in a structured, commonly used format
  • withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details in section 12. We will respond within the time limits set by law. There is usually no charge, although we may charge a reasonable fee or refuse a request that is clearly unfounded or excessive.

11. Automated decision-making

We may use automated checks as part of verifying trade status and preventing fraud. We do not make decisions that produce a legal or similarly significant effect on you based solely on automated processing without human involvement. Where an automated check flags a concern, a member of our team will review it before any decision is made.

12. How to contact us and how to complain

If you have any questions about this policy, or if you want to exercise any of your rights, please contact us at:

Vangoo Limited
Staunton Lane
Whitchurch
Bristol
BS14 0QL

Email: info@vangoo.com

We are registered with the Information Commissioner’s Office under registration number [].

If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can contact the ICO at ico.org.uk, by telephone on 0303 123 1113, or by post at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

We would, however, welcome the chance to deal with your concerns before you approach the ICO, so please consider contacting us first.

13. Changes to this policy

We may update this policy from time to time. When we make changes, we will update the date at the top of this policy and where the changes are significant, we will tell you by another appropriate means. Please check this policy from time to time to stay informed about how we use your information.